top of page

FAQ

  • What is your return policy?
    At Bewitched Between Bindings, we take pride in our handcrafted candles and want you to love them as much as we do. Unfortunately, we do not offer returns or exchanges once a purchase has been made. However, if there is an issue with your order, please don't hesitate to contact us and we will do everything we can to make it right.
  • What methods of payment do you take?
    We make buying candles easy with our hassle-free payment process. We accept PayPal, a secure and trusted payment method that ensures your transaction is safe, fast, and reliable.
  • Do you offer wholesale?
    If you're interested in carrying Bewitched Between Bindings candles in your retail store, we would love to hear from you! We offer wholesale pricing for orders of 12 or more candles. Please contact us for more information about our products and pricing.
  • What does your custom candle process look like?
    Creating custom scents for my candles is an exciting and collaborative process that allows me to work closely with customers to bring their unique visions to life. Here's how I approach the creation of custom scents: Consultation: The process begins with a consultation with the customer, either in person, via email, or through a dedicated questionnaire. During this initial discussion, I take the time to understand the customer's preferences, interests, and the specific inspiration behind their custom scent. Creative Collaboration: Building upon the customer's input, I collaborate with them to brainstorm scent profiles and fragrance combinations that align with their vision. Drawing upon my expertise in fragrance blending and candle making, I offer suggestions and guidance to help refine their ideas and ensure that the final scent is both harmonious and evocative. Finalization and Production: Once the customer is satisfied with the custom scent, I proceed to produce the candles using the agreed-upon formula. I meticulously handcraft each candle, pouring it with care and attention to detail to ensure that it embodies the essence of the custom scent and delivers a memorable olfactory experience. Personalization and Presentation: To add a personal touch, I offer custom labeling and packaging options that reflect my current packaging (background image, name, description, and graphic all relating to the selection).
bottom of page